Man with Van Hatch End Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hatch End provides removal, transport and associated services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our means Man with Van Hatch End, the provider of removal and transport services.
1.2 You, your means the individual, business or organisation booking or using our services.
1.3 Services means any removal, packing, loading, unloading, transport, delivery, furniture moving or related services that we provide.
1.4 Goods means all items, furniture, boxes, personal belongings, equipment and any other property in respect of which we provide the services.
1.5 Service area means the areas in which we normally operate our man and van and removal services, including Hatch End and surrounding local districts, as notified at the time of booking.
2. Scope of Services
2.1 We provide man and van and small removal services for domestic and commercial customers, including local moves, collections, deliveries and transport of goods within our service area and to destinations agreed at the time of booking.
2.2 The exact scope of the services, including the size of vehicle, number of operatives, expected duration and nature of work, will be agreed with you during the booking process based on the information you provide.
2.3 We reserve the right to refuse to transport any goods which in our reasonable opinion are unsafe, illegal, hazardous, excessively heavy for safe handling, inadequately packed, or otherwise unsuitable for carriage.
3. Booking Process
3.1 Bookings must be made directly with us using one of the approved contact methods as advertised on our website or other official materials. Bookings made through third parties are only valid where we have expressly confirmed acceptance.
3.2 When making a booking, you must provide accurate and complete information, including:
a. Full collection and delivery addresses
b. Details of parking and access at each address
c. Floor levels, stairs, lifts and any access restrictions
d. An accurate description and approximate quantity of goods
e. Any particularly heavy, bulky or fragile items
f. Preferred date and time for the services
3.3 Quotations are based on the information you supply at the time of booking. If the information is incomplete or inaccurate, we may adjust the price or, if necessary, decline to carry out some or all of the services.
3.4 A booking is not confirmed until we have accepted it and, where required, you have paid any specified deposit or prepayment. We reserve the right to decline any booking at our discretion.
4. Quotations and Prices
4.1 Unless otherwise stated, quotations are provided on an hourly rate or fixed price basis, depending on the nature of the job and your preference where offered.
4.2 Quotations are normally valid for a limited period from the date of issue. If you book after this period, we may revise the quotation.
4.3 Our prices do not include:
a. Congestion charges, tolls, parking fees or fines arising from inadequate parking arrangements beyond our control
b. Fees for disposal of waste or unwanted items
c. Additional labour for dismantling, reassembly or packing unless expressly agreed
4.4 Any additional work requested by you on the day of the service, or any delay caused by inaccurate information or circumstances beyond our control, may be charged at our standard hourly rates.
5. Payments
5.1 You agree to pay our charges in full in accordance with the payment terms notified to you at the time of booking.
5.2 We may require a deposit or prepayment to secure your booking. Any such deposit will be offset against the final amount payable.
5.3 Unless agreed otherwise, payment of any balance is due immediately upon completion of the services on the day of the move. Where the service extends over multiple days, we may require staged payments.
5.4 We accept payment by the methods stated in our booking confirmation or on our website. We do not accept payment by methods not expressly offered.
5.5 If payment is not made when due, we may:
a. Charge reasonable interest and administration fees on late payments
b. Withhold delivery of goods until payment is received in full
c. Recover from you all reasonable costs incurred in pursuing overdue amounts
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 Cancellation charges may apply as follows, unless otherwise stated at the time of booking:
a. More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
b. Between 24 and 72 hours before the scheduled start time: we may retain part or all of any deposit paid, or charge a reasonable cancellation fee.
c. Less than 24 hours before the scheduled start time or on the day of service: we may charge up to 100 percent of the agreed price.
6.3 If you wish to change the date, time, addresses or scope of the services, this will be subject to our availability and may result in a revised quotation. We will advise you of any change in price before accepting the amendment.
6.4 We may cancel or postpone the services if:
a. You fail to provide necessary information or instructions
b. Access or parking at the address is unsafe or unlawful
c. Weather or other circumstances make it unsafe to carry out the services
d. You fail to pay any required deposit or prepayment
In such cases, we will not be liable for any resulting loss but will seek to rearrange the service where reasonably possible.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring adequate parking and access at both collection and delivery addresses, including any necessary permits or permissions
b. Packing your goods safely and securely unless we have agreed to provide packing services
d. Being present or ensuring an authorised representative is present at both collection and delivery to provide instructions and sign relevant documents
e. Checking that nothing is left behind at the property before our team departs
7.2 You must not ask our staff to do anything that is unsafe or outside the scope of the agreed services, including lifting items that cannot be safely handled or moving items through spaces that are clearly too small.
8. Excluded Items
8.1 We do not carry, and you must not include, the following items without our prior written agreement:
a. Explosives, flammable or hazardous materials, including gas cylinders and fuel
b. Illegal goods or substances
c. Live animals or plants that require special handling
d. Perishable food items likely to spoil in transit
e. Cash, securities, jewellery, watches, precious metals, or collections of high monetary value
8.2 If such items are included without our consent, we will not be liable for any loss or damage and may dispose of them if deemed necessary for safety or legal reasons.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property will be limited as set out in this section.
9.2 We are not liable for loss or damage arising from:
a. Your failure to pack goods properly where we have not provided packing
b. Inherent defects, natural deterioration or pre-existing damage
c. Normal wear and tear or minor marking that is reasonably expected during moving
d. Goods that we have advised cannot safely be moved but which you have insisted we attempt to move
e. Events beyond our reasonable control, including accidents, severe weather, road closures, delays or acts of third parties
9.3 Our liability for loss of or damage to goods, where proved to be caused by our negligence or breach of contract, will be limited to a reasonable and proportionate sum having regard to the value of the goods and the price paid for the services, subject to any specific insurance arrangements agreed in writing.
9.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of use, loss of opportunity, or any similar claims, whether arising in contract, tort or otherwise.
9.5 If we damage property or premises as a direct result of our negligence, we will repair the damage to a reasonable standard or, at our option, pay the reasonable cost of repair. Our liability will not exceed the amount of our public liability insurance in force at the time.
10. Claims and Complaints
10.1 You must inspect the goods and property as soon as reasonably possible after completion of the services.
10.2 Any visible loss or damage must be reported to us as soon as reasonably practicable and in any event within a reasonable period after completion. We may request photographs and other evidence to assess the claim.
10.3 Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any potential liability.
10.4 We will handle complaints fairly and endeavour to resolve them promptly. Where appropriate, we may offer repair, replacement or compensation in line with these Terms and Conditions and any applicable law.
11. Waste and Disposal Regulations
11.1 We operate in accordance with relevant waste and environmental regulations. We will only remove waste or unwanted items where this has been agreed in advance as part of the services.
11.2 Where we agree to dispose of items, you confirm that you are the owner of those items or have the legal right to authorise their disposal.
11.3 We will not remove or dispose of hazardous waste, including chemicals, asbestos, clinical waste or any items for which special licences or facilities are required.
11.4 Any disposal charges will be agreed with you in advance and added to the overall cost of the services. These may include transfer station fees or other lawful charges levied for waste handling.
12. Insurance
12.1 We maintain insurance cover appropriate to a man and van removal business operating in our service area. Details of our insurance can be provided on request.
12.2 Our insurance does not replace your own contents or business insurance. You remain responsible for ensuring that your goods are adequately insured during transit and handling, particularly for high-value items.
13. Delays and Access Issues
13.1 We will use reasonable efforts to arrive at the agreed time, but all start and completion times are estimates. We are not liable for delays caused by traffic, weather, mechanical failure or other factors beyond our reasonable control.
13.2 If we are delayed, we will inform you where reasonably possible and agree revised timings.
13.3 If access to the property is significantly restricted, or if we have to wait for access, we may charge for additional time spent on site.
14. Subcontracting
14.1 We may use trusted subcontractors to carry out all or part of the services. In such cases, we will remain your main point of contact and will exercise reasonable care in selecting and supervising subcontractors.
15. Data Protection and Privacy
15.1 We will collect and process your personal information only for the purposes of providing our services, handling payments, and managing bookings and enquiries.
15.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or with your consent.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed by us in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming your booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
